A Guide to Air India’s Wheelchair Assistance Services

A-Guide-to-Air-India's-Wheelchair-Assistance-Services

A Guide to Air India’s Wheelchair Assistance Services

Passengers requiring wheelchair assistance can find guidance here. Follow these steps:-

Traveling can present significant challenges for individuals with mobility disabilities. This guide provides essential information for passengers requiring wheelchair assistance on Air India flights.

How to Request Wheelchair Assistance

Air India is committed to providing wheelchair assistance to passengers with mobility needs to facilitate comfortable and accessible travel. You can request a wheelchair as follows:

  • At the time of flight booking: Passengers requiring wheelchair assistance can submit their request through various means during the flight booking process. To ensure availability, it is recommended that passengers submit wheelchair assistance requests as early as possible.
  • Pre-departure information: Passengers requiring wheelchair assistance are advised to inform Air India at least 48 hours before scheduled departure. Passengers can inform the airline by contacting their customer service department directly or by using the airline’s website.

Understand the Different Types of Wheelchair Assistance.

Air India offers different types of wheelchair assistance depending on your needs:

  • Disabled Assistance at the Airport: Wheelchair assistance is provided at the airport, which includes transportation from check-in to the gate and thereafter, if required, to the passenger’s seat on the aircraft. This assistance is provided by airport staff.
  • Assistance during boarding/exiting the aircraft: Passengers requiring assistance can receive assistance from airline staff from boarding and deboarding, check-in to returning to the aircraft.
  • Mobility Assistance Onboard: Passengers requiring wheelchair assistance on board the flight must inform Air India in advance, as wheelchairs are not provided on board the aircraft.

How to Apply for Wheelchair Assistance Services

To take full advantage of Air India’s wheelchair assistance, passengers are advised to plan accordingly. Guide for passengers:-

  • Reach the Airport Early: Passengers are advised to reach the airport with enough time, ideally 2-3 hours before flight departure.
  • Flight Check-in: If passengers requiring wheelchair assistance have not been informed in advance, they will need to inform Air India check-in staff on arrival.
  • Security Check and Departure: Passengers will receive assistance from airport staff during security check and boarding, ensuring a smooth completion of their flight.

Supplementary Information

  • Air India Guidelines: Air India’s policy is to provide wheelchair assistance for both domestic and international flights, subject to availability, and prior intimation is strongly recommended.
  • Customer Support Details: For more information or to submit a wheelchair request, travelers can contact Air India customer care department or visit their official website.
  • Accessibility Requirements: Passengers with specific needs or requirements must inform Air India or notify Air India immediately to ensure provision of necessary assistance.

Essential Advice

  • Medical Approval: Passengers with specific mobility-related medical needs are required to obtain medical approval from Air India to travel.
  • Reviews: After your flight, Air India invites you to provide a review on its wheelchair assistance service to improve future passenger experience.

By implementing effective preparedness and transmission strategies, passengers can improve their Air India experience. Air India’s goal is to provide a comfortable journey; achieve this by following our guidelines.

Happy Travels!

Here’s a look at the major routes from the US to India:

  1. Flights from AMD to JFK
  2. Flights from EWR to DEL
  3. Flights from DEL to SFO
  4. Flights from BOM to JFK
  5. Flights from ORD to HYD
  6. Flights from JFK to Delhi
  7. Flights from ORD to HYD
  8. Flights from SFO to BLR
  9. Flights from LAX TO BOM
  10. Flights from DFW TO MAA

FAQ

Q. What wheelchair services does Air India provide to passengers?

A. Air India provides mobility assistance to passengers during their travel at the airport, including check-in, security, boarding, directions and on-board assistance.

Q. Can I carry my wheelchair on Air India flight?

A. Yes, passengers are allowed to carry their own wheelchairs. Air India will carry wheelchairs as checked baggage free of cost. Make sure to inform the airline in advance to make the journey easier.

Q. Is there any cost or charge for wheelchair assistance on Air India flights?

A. No, wheelchair assistance is provided free of cost by Air India. However, it is advisable to request for assistance before availability.

Q. What time should I reach at the airport if I need wheelchair assistance?

A. If you require wheelchair assistance, it is important to arrive at the airport at least 2 to 3 hours before departure to allow enough time for check-in, security, and boarding.

Q. How to contact Air India for wheelchair assistance?

A. Through their customer service phone number or their website.


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