Frequently Asked Questions

What is the difference between a refundable and non-refundable fare?

Refundable tickets can be returned for a refund to your credit or debit card or allow you to make changes to your travel plans. If Flybackindia Customer Service has processed a refund for you, it will take, on average 60-90 days to process the payment back into your credit/debit card. Non-refundable tickets cannot be returned for a refund. However, if you cannot use your ticket, you may be able to apply its value toward a future flight of same airline within specified time frame as per the rules of the airlines. The airline may charge additional fees for changes made to a non-refundable ticket.

How do I cancel my tickets?

Currently, we do not support online cancellation of flight tickets. If you wish to cancel your reservation, please contact our Customer Care team on 1-855 999 1551. Our team will go through the fare rules with you and help you with the request and will process the refund in case it is applicable. Cancellation fees levied by airlines can change based on the time left from your travel date, so last minute cancellations should be avoided. Please note that most low priced tickets are completely non-refundable.

Can I reserve a particular seat on the flight?

Yes, in most cases, you can reserve a particular seat, as long as it is available. However not all flights are available for online seat assignment. Policies on advanced seating vary by airline. Some airlines assign seats immediately, and several airlines wait to assign seats until the day of the flight. Many airlines allow online check-in and seat assignment on their websites prior to 1 to 24 hours of scheduled departure. For special seat assignments, such as seats for travelers with special needs, please call the airline directly. Special seat requests may override frequent flyer and full price, unrestricted fare premium seating requests. What can I do to change my flight travel dates?

Date changes are subject to the rules of the fare that you have purchased. Please contact our customer Care Team for assistance. Our team will go through the fare conditions with you, and if amendments are permitted, the team will check availability on the dates and flights you wish to travel on as well as advise you date change fees and fare difference applicable for the changes. Once you have confirmed the date change our customer care team will send the updated Itinerary on the email address used at the time of booking.

Can I change my ticket to a different airline?

No. When you book a ticket, the airline owns that ticket - not Flybackindia. Therefore, you must exchange your tickets for another flight on that airline only. If for some reason you have to necessarily change the airline for your travel, you may cancel your existing booking and make a fresh booking on the new airline of your choice.

How can I contact my airline during while I am in India?

Airline Contact numbers - Delhi

Airline Contact numbers - Mumbai

Airline Contact numbers - Chennai

Airline Contact numbers - Bangalore

Airline Contact numbers - Calcutta

What is the free baggage allowance limit on my ticket?

Below table list downs the baggage allowance limits in various booking classes :