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FAQ

What is the difference between a refundable and non-refundable fare?

Refundable tickets can be returned for a refund to your credit or debit card or allow you to make changes to your travel plans. If Flybackindia Customer Service has processed a refund for you, it will take, on average 60-90 days to process the payment back into your credit/debit card. Non-refundable tickets cannot be returned for a refund. However, if you cannot use your ticket, you may be able to apply its value toward a future flight of same airline within specified time frame as per the rules of the airlines. The airline may charge additional fees for changes made to a non-refundable ticket.

How do I cancel my tickets?

Currently, we do not support online cancellation of flight tickets. If you wish to cancel your reservation, please contact our Customer Care team on 1-855 999 1551. Our team will go through the fare rules with you and help you with the request and will process the refund in case it is applicable. Cancellation fees levied by airlines can change based on the time left from your travel date, so last minute cancellations should be avoided. Please note that most low priced tickets are completely non-refundable.

Can I reserve a particular seat on the flight?

Yes, in most cases, you can reserve a particular seat, as long as it is available. However not all flights are available for online seat assignment. Policies on advanced seating vary by airline. Some airlines assign seats immediately, and several airlines wait to assign seats until the day of the flight. Many airlines allow online check-in and seat assignment on their websites prior to 1 to 24 hours of scheduled departure. For special seat assignments, such as seats for travelers with special needs, please call the airline directly. Special seat requests may override frequent flyer and full price, unrestricted fare premium seating requests. What can I do to change my flight travel dates?

Date changes are subject to the rules of the fare that you have purchased. Please contact our customer Care Team for assistance. Our team will go through the fare conditions with you, and if amendments are permitted, the team will check availability on the dates and flights you wish to travel on as well as advise you date change fees and fare difference applicable for the changes. Once you have confirmed the date change our customer care team will send the updated Itinerary on the email address used at the time of booking.

Can I change my ticket to a different airline?

No. When you book a ticket, the airline owns that ticket - not Flybackindia. Therefore, you must exchange your tickets for another flight on that airline only. If for some reason you have to necessarily change the airline for your travel, you may cancel your existing booking and make a fresh booking on the new airline of your choice.

How can I contact my airline during while I am in India?

Airline Contact numbers - Delhi

Airline Contact
AIR INDIA 0124-2462222
AIR FRANCE 0124-2720272
AMERICAN AIRLINES 1800 200 1800
BRITISH AIRWAYS 1800 102 25838
CONTINENTAL AIRLINES 0124-4315500
DELTA AIRLINES 1800 180 0055
ETIHAD AIRWAYS 1800 209 0808
JET AIRWAYS 011-39893333
KLM AIRLINES 1800 180 0044
KUWIT AIRWAYS 011-23354373
LUFTHANSA 1800 102 5838
QATAR AIRWAYS 011-43636002
TARKISH AIRLINES 011-43513230
US AIRWAYS 011-23730864
UNITED AIRLINES 011-43513111
VIRGIN ATLANTIC AIRLINES 1800 102 3000

Airline Contact Numbers - Mumbai

Airline Contact
AIR INDIA 022-25489999
AIR FRANCE 1800 180 0033
AMERICAN AIRLINES 1800 200 1800
BRITISH AIRWAYS 1800 102 3592
DELTA AIRLINES 1800 180 0055
ETIHAD AIRWAYS 1800 209 0808
EMIRATES AIRLINES 022-40974097
JET AIRWAYS 022-39893333
KLM AIRLINES 1800 180 0033
KUWIT AIRWAYS 022-66555661
LUFTHANSA 1800 102 5838
QATAR AIRWAYS 022-40916000
SWISS AIRLINES 022-67137200
TURKISH AIRLINES 022-61378111
US AIRWAYS 022-26817910
UNITED AIRLINES 022-22853894
VIRGIN ATLANTIC AIRLINES 1800 102 3000


Airline Contact Numbers - Chennai

Airline Contact
AIR INDIA 044-28554488
AIR FRANCE 1800 180 0033
AMERICAN AIRLINES 1800 200 1800
BRITISH AIRWAYS 1800 102 3592
CONTINENTAL AIRLINES 044-24330211
DELTA AIRLINES 1800 180 0055
ETIHAD AIRWAYS 1800 209 0808
EMIRATES AIRLINES 044-28223700
JET AIRWAYS 044-39872222
KLM AIRLINES 1800 180 0033
KUWIT AIRWAYS 044-24315164
LUFTHANSA 1800 102 5838
QATAR AIRWAYS 044-42896000
SWISS AIRLINES 1800 220724
US AIRWAYS 044-2858668
UNITED AIRLINES 044-28226290
VIRGIN ATLANTIC AIRLINES 1800 102 3000

Airline Contact Numbers - Bangalore

Airline Contact
AIR INDIA 080-22277747
AIR FRANCE 1800 180 0033
AMERICAN AIRLINES 1800 200 1800
BRITISH AIRWAYS 1800 102 3592
DELTA AIRLINES 1800 180 0055
ETIHAD AIRWAYS 1800 209 0808
EMIRATES AIRLINES 080-66294444
JET AIRWAYS 080-39899999
KLM AIRLINES 1800 180 0033
LUFTHANSA 1800 102 5838
QATAR AIRWAYS 080-40005333
SWISS AIRLINES 1800 220724
TURKISH AIRLINES 080-22244624
UNITED AIRLINES 080-22244620
VIRGIN ATLANTIC AIRLINES 1800 102 3000

Airline Contact Numbers - Calcutta

Airline Contact
AIR INDIA 033-22110730
AIR FRANCE 1800 180 0033
AMERICAN AIRLINES 1800 200 1800
BRITISH AIRWAYS 1800 102 3592
DELTA AIRLINES 1800 180 0055
ETIHAD AIRWAYS 1800 209 0808
JET AIRWAYS 033-22171344
KLM AIRLINES 1800 180 0033
LUFTHANSA 1800 102 5838
SWISS AIRLINES 1800 220724
TURKISH AIRLINES 033-22875186
VIRGIN ATLANTIC AIRLINES 1800 102 3000



What is the free baggage allowance limit on my ticket?

Below table list downs the baggage allowance limits in various booking classes:
Airline Travel Region Class Baggage Allowance & charges
 Lufthansa  US - India  First  2 Piece upto 32 Kg (70 lb)
 Business  2 Piece upto 32 Kg (70 lb)
 Economy  2 Piece upto 23 Kg (50 lb)
 Air France    US - India World Business Class  3 Piece 23 Kg/ 50 lb each
 Economy   1 Piece upto 23 Kg (50 lb)
 Continental  US - India  Economy  1 Piece upto 23 Kg (50 lb)
 Within US  Economy  $ 25 for 1st Checked bag
British Airways   US - India  First  3 Piece 32 Kg/ 70 lb each
 World Traveller Plus  2 Piece 32 Kg/ 50 lb each
 World Traveller  2 Piece 23 Kg/ 50 lb each
Cathay Pacific   US - India  First  2 Piece 32 Kg/ 70 lb each
 Business  2 Piece 32 Kg/ 70 lb each
 Economy  2 Piece 32 Kg/ 70 lb each
 Air India   US - India  First  2 Piece 32 Kg/ 70 lb each
 Business  2 Piece 32 Kg/ 70 lb each
 Economy  2 Piece 23 Kg/ 70 lb each
Jet Airways US - India Premiere Class  3 Piece upto 23 Kg (50 lb)
Economy Class  2 Piece upto 23 Kg (50 lb)
Etihad Airways US - India First  2 Piece 32 Kg/ 70 lb each
Business  2 Piece 32 Kg/ 70 lb each
Economy  2 Piece 23 Kg/ 70 lb each
Swiss Air US - India First  2 Piece 32 Kg/ 70 lb each
Business  2 Piece 32 Kg/ 70 lb each
Economy  2 Piece 23 Kg/ 70 lb each
Qatar Airways US - India First 2 Piece 32 Kg/ 70 lb each
Business 2 Piece 32 Kg/ 70 lb each
Economy 2 Piece 32 Kg/ 70 lb each
Singapore Airlines US - India First 2 Piece 23 Kg/ 70 lb each
Business 2 Piece 23 Kg/ 70 lb each
Economy 2 Piece 23 Kg/ 70 lb each
Emirates US - India First 2 Piece 32 Kg/ 70 lb each
Business 2 Piece 32 Kg/ 70 lb each
Economy 2 Piece 23 Kg/ 70 lb each
Virgin Atlantic US - India Upper Class 3 Piece upto 32 Kg (70 lb)
Premium Economy 2 Piece upto 23 Kg (50 lb)
Economy 1 Piece upto 23 Kg (50 lb)
American Airlines US - India Economy 1 Piece upto 23 Kg (50 lb)
US Airways US - India Economy 1 Piece upto 23 Kg (50 lb)
Delta Airlines US - India Economy 1 Piece upto 23 Kg (50 lb)
Air Canada US - India Economy 1 Piece upto 23 Kg (50 lb)

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